Frequently asked questions

What are your cotton tops made from and how do I wash them?

Product description: FINAL SALE - Over And Over T-Shirt Romper

100% Cotton

Product description: FINAL SALE - Over And Over T-Shirt Romper

Machine Wash Cold, Line Dry

Product description: Sweet Details Polka Dot Brown Button Up Blouse

100% Cotton

Product description: Sweet Details Polka Dot Brown Button Up Blouse

Hand Wash Cold, Line Dry

How do your relaxed graphic tops fit and how can I style them?

Product description: Nashville Graphic Heather Grey Pullover

This Nashville Graphic Heather Grey Pullover offers a timeless, casual silhouette with a classic collegiate feel. Designed with a relaxed fit, it features a crew neckline, dropped shoulders, and ribbed cuffs and hem for comfortable, easy wear. The soft heather gray base is accented by bold green lettering across the front, adding a subtle pop of color while keeping the look clean and versatile. Crafted from cozy, medium-weight fabric, this sweatshirt is perfect for layering, travel days, or styling with denim for an effortless, lived-in look.

Product description: Nashville Graphic Heather Grey Pullover

Relaxed Fit

Product description: Nashville Graphic Heather Grey Pullover

For an Oversized Fit, We Recommend Sizing Up

Product description: Heather Grey Charleston Cropped Tee

Calling all Charleston residents, the Heather Grey Charleston Cropped Tee was made just for you! This comfy tee is designed with a soft and stretchy lightweight knit. It features a crew neckline, short sleeves, and a relaxed mid-crop fit with “Charleston" on the front. Style the Heather Grey Charleston Cropped Tee with your favorite denim shorts and sneakers for a casual look!

Product description: Heather Grey Charleston Cropped Tee

Relaxed Mid-Crop Fit

Product description: Heather Grey Charleston Cropped Tee

For an Oversized Fit, We Recommend Sizing Up

What should I know about your everyday jewelry pieces?

Product description: Hillary Gold Pearl Necklace

Gold Plated

Product description: Hillary Gold Pearl Necklace

Pearls

Product description: Hillary Gold Pearl Necklace

Lobster Clasp + Extender

Product description: Faith Gold Cross Earring Set

Gold Plated

Product description: Faith Gold Cross Earring Set

Set Of 3 Pairs

Product description: Faith Gold Cross Earring Set

Stud + Hoop Styles

How quickly do you process orders?

Once you check out, your order moves into preparation right away for packing and carrier handover.

Orders are processed within 72 hours.

How long does delivery take once my order ships?

After your parcel leaves the studio, the journey time depends on the carrier route and destination.

Estimated transit time: 5–8 business days.

How much does shipping cost?

We keep checkout simple with one predictable charge per order, so you can plan your closet refresh with confidence.

Flat shipping rate: 25.00 USD per order.

Where do you ship?

Willow Lane currently serves shoppers across North America with casual dresses, tops and jewelry.

Shipping destinations: CA, US.

How long do I have to request a return or refund?

If something is not right for you, reach out promptly with your order details so we can help.

Return or refund requests may be made within 30 days.

Who pays for return shipping?

Return postage depends on what prompted the return, which keeps the outcome fair for everyday wardrobe decisions and for mistakes on our side.

The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.

How do I contact you about my order?

Email is the best way to reach us about sizing, availability or an existing order, and including your order reference helps us find you quickly.

[email protected]

Our listed address is held as:

1106 Vasquez Blvd, Platteville CO 80651, United States